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Service
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Service & Support
Thank you for choosing an AEG solar or renewable energy product.
Our products are designed for reliable, long-lasting performance. And should you ever have a question or require assistance, our dedicated service teams are here to support you.
To ensure that your request reaches the right specialists as quickly as possible, we provide dedicated service contacts for our different product families. Please select the relevant product series below and contact the corresponding service team.
Product Series AS-xxxx7
For products of the following series:
- Energy Storage: AS-BSH07, AS-BBL07, AS-BMH07 and related accessories
- Inverters
- Micro Inverters: AS-IM07
- Heat Pumps: AS-RHP07 and related accessories
Service contact:
battery-service@aeg-solar.com
Product Series AS-xxxx8
For products of the following series:
- Energy Storage: AS-BBL08, AS-BBL18, AS-BSH08 and related accessories
- Inverters: AS-IRH08, AS-ICH08 and related accessories
Service contact:
storage-pro@aeg-solar.com
Product Series AS-xxxx9
Service contact:
plug-in-service@aeg-solar.com
Solar Modules & General Service Enquiries
For questions regarding AEG solar modules, other products, or general service enquiries:
Service contact:
service@aeg-industrialsolar.de
We are here to support you
Providing reliable support throughout the lifetime of our products is an important part of our commitment to our customers. Our service teams work closely with our technical specialists and service partners to ensure that questions and service requests are handled efficiently and professionally.
To further improve accessibility and response times, we are currently expanding our digital service capabilities. An additional AI-assisted support channel is being developed to provide customers with faster initial assistance and access to helpful information beyond regular office hours. Our dedicated service teams will, of course, remain available whenever personal or technical support is required.